Technology has the potential to substantially improve the experience of engaging with government, with marked benefits for government spending.
The eGovernment programme will improve customer service by moving services online. We will build on this by using technology to transform how Government operates.
Government will look for far-reaching changes, including addressing its culture, practices, and technology. This approach will reduce cost and shape a government responsive to the Island’s needs. In doing so, government will clarify its future technology requirements to ensure that local companies continue to have opportunities to compete for public sector technology contracts.
Digital transformation requires a digitally skilled civil service and a sufficient number of digital specialists to deliver real change. By combining better use of technology with greater transparency, government will improve trust and engagement in the political process. As more services become available online, government will continue to focus on the public’s needs, improving the user experience and the availability of services.